Frequently Asked Questions - All FAQs

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Mental health is a state where you feel able to form strong and supportive relationships where you could receive help when you need and are able to contribute to, develop your potential and work productively and creatively to fulfil your personal and social needs. It includes having a sense of meaning and purpose in life and participating fully in your family, among friends, at your workplace and in your community.

Mental health is not the absence of mental illness but rather the capacity to bounce back from setbacks and negotiate life's challenges using your own internal resources and the support of others.

Mental health problems affect the way you think, feel and behave; however, even people with long term and serious mental illness do not have problems all the time. They are rather mental states we go in and out of?

Mental health problems are very common and not personal weaknesses. It is recognised that 1 in 4 adults experience a diagnosable mental health problem each year. Of those diagnosed the majority will fully regain their mental health and the rest can be supported to manage their condition and lead a productive life especially if they accessed professional help early.

Self-harm is a very common problem among young people. Some people find it helps them manage intense emotional pain if they harm themselves, through cutting or burning, for example. They may not wish to take their own life.

Self-harming behaviour or deliberate self-harm is inflicting injury to ones body or parts of the body as a way of managing intense emotional pain and mental distress without wishing to take ones own life. It includes skin cutting, burning, scratching, banging or hitting body parts, interfering with the healing of wounds, pulling out  hair, taking poison and swallowing objects. Self-harming behaviour is usually used as a coping strategy to provide temporary relief of intense feelings such as anxiety, depression, stress, emotional numbness or a sense of failure or self-hatred  and other mental traits including low self-esteem. Self-harm is often associated with a history of trauma and abuse, including emotional and sexual abuse in childhood and is most common among young people.

Domestic abuse is a pattern of behavior which involves the abuse or control by one member against another within the family or in intimate relationships such as marriage, cohabitation, dating. Domestic violence takes many forms, including physical aggression or assault (hitting, kicking, biting, pushing, slapping, throwing objects at, etc ), or threatening to do so; controlling or dominating; intimidation; stalking; restricting contact with family, friends or support networks, controlling money and using sexual intimacy as a means of inflicting pain or control.

Domestic abuse affects predominantly women and girls compared to men and boys. Research as shown that within a couple's relationship, violence and abuse gets worse during a women's pregnancy. A significant percentage of children experience emotional psychological problems because of an abusive home environment and without intervention their distress could lead to developing childhood mental illness which extends into their adulthood.

Talking therapies refer to a general interactions or treatment methods between a trained professional and an individual (client) family, couple, or group to address problems that are seen to be primarily psychological. The causes, influences, triggers, and solutions to these problems are recognised to be different for different individuals. Therefore the professional undertakes an assessment, identifying the preferred outcome with the client and review on an ongoing basis to establish if the intervention meets the needs of the client and will lead to the outcome agreed.

Psychological therapies aim to explore thoughts, feelings and behavior for the purpose of solving problematic situations or achieving improved levels of functioning. It also aims to increase the individual's sense of wellbeing.


We provide a range of services to deal with issues such as domestic abuse, mental health needs, drug and alcohol dependence, parent’s unresolved trauma, and deprivation including:

  • Talking therapies
  • Mental health community services
  • Crisis management
  • Parenting
  • Strengthening Families & Communities
  • SFP 10-14
  • Systemic Family Intervention
  • Youth Mentoring

We offer a number of services in London and Luton for Mental Wellbeing, Parenting, Counselling, Systemic Family Therapy and Youth Mentoring. Please refer to the ‘Get Support’ tab on the main menu for more details.

Please complete an initial assessment form in our ‘Contact Us’ tab and someone will contact you to discuss your need further. You can also send us an email or phone us during our office hours. Alternatively, speak to your GP who will be able to advise.

We treat all personal information in the strictest confidence. We would only pass on information if we were concerned that you, or another person, might be at risk.

The Mental Health Practitioner will ask you about, and listen to, your concerns and also ask what you would like to achieve from the session. He/she will make a thorough assessment of your needs, which may include asking about your family history. This helps for both of you to develop an understanding of your difficulties.
The Mental Health Practitioner will then be able to offer appropriate advice and give you the opportunity to discuss and agree a plan for the future, if required.

We are commissioned to deliver our services for a given period of time in a specific location. At the moment these commissions can be from a Local Authority or a Clinical Commissioning Group or the Department of Health which means that we can deliver our services free of charge to you. If you receive direct payments or have a personal budget you can buy our services directly. For more information please contact us.

A person with complex needs is someone who has more than one need or who has been diagnosed with more than one condition.

Your GP is your first point of contact to access most medical services. Your GP is also well placed to refer you to the appropriate services.

If you are worried about your mental health - we are here to help. There are a few things you can do:

  • Contact us by phoning, emailing or writing to us
  • Visit your GP - explain how you are feeling, your GP may refer you to a local service for suitable treatment
  • Talk to a friend or family member
  • Contact NHS Direct

You can keep yourself in good mental health by:

Talking about your feelings
Keeping active
Eating well & drinking sensibly
Keeping in touch with friends and loved ones
Asking for help when you need it
Taking a break
Doing something you’re good at and enjoy
Accepting who you are
Caring for others


If someone you care about has a mental health issue, you can do the following:

  • Let the person you care about know you are there for them
  • Support them to find suitable services to help them to manage their mental health issues
  • Offer practical help such as making a telephone call to a key worker or other person, or by going with the person to their GP or mental health centre
  • Take care of yourself - call us to find out how we support people with mental health issues.


There are a number of ways you can get involved:

  • Supporting us to raise awareness of Mental Health issues
  • Attending group sessions
  • Attending training events
  • Co-facilitating programmes (with training)
  • Being involved in our surveys and Mental Health Impact Assessments
  • Getting involved in networks and meetings

General information about mental health issues, conditions and ideas for self-help can be found at:


London //Luton

Charity Registration Number: 1112794
Company House Registration Number: 05572830